The Calm Scalp Ritual
Complete Your Ritual
Key Benefits
Frequently Asked Questions
How to Use & Key Details
Guidance, results, and essential information
Worldwide shipping: We ship worldwide where carriers are available. If your country isn’t available at checkout, shipping isn’t currently supported there.
No P.O. boxes: Please use a physical address.
Processing: Orders usually process within 1–3 business days (excluding weekends and holidays).
Delivery (after dispatch):
US/Canada: 7–14 business days
UK: 7–14 business days
Australia/New Zealand: 8–18 business days
Rest of world: 10–25 business days
Customs processing, remote areas, and peak seasons can extend delivery.
Tracking: Once your order ships, you’ll receive a tracking link by email. Tracking can take 24–72 hours to start updating and may pause during international transit. If tracking hasn’t updated for 5+ business days, contact us and we’ll help.
Multiple tracking numbers: If your order includes more than one item (or a ritual set), it may ship in separate packages. You may receive more than one shipping confirmation email, each with its own tracking number. Packages can arrive 1–3 days apart.
Delivered but not received: If tracking shows “Delivered” but you don’t have it, check mailbox/parcel locker/reception, neighbors/household members, and safe places around the delivery location. If still not found, contact us within 48 hours of the delivery scan.
Missing items: Please report missing items within 7 days of delivery.
Customs/duties/taxes: Depending on your destination, duties/taxes may apply. These are set by local authorities and are typically not included unless checkout explicitly states otherwise.
12-month limited warranty: All Noélune devices include a 12-month limited warranty covering manufacturing defects under normal intended use.
Not covered: Normal wear and tear, cosmetic damage after delivery, drops/misuse/improper storage, unauthorized repairs or modifications, or issues caused by incompatible products/accessories that interfere with device function.
How to start a claim: Email us with your order number, a short description of the issue, a clear photo/video showing the problem, and your full shipping address. We may provide troubleshooting steps first to solve the issue quickly.
Replacement shipping: If approved, we typically cover the replacement shipment. Customers may be responsible for local duties/taxes if applicable. In some cases, we may request the original unit to be returned (return instructions provided).
Opened or used items: For hygiene and safety reasons, opened or used items are not returnable, including devices and consumable products.
Unopened (seal-intact) returns: If your item is unopened, unused, and seal-intact, you may request a return within 14 days of delivery.
- Return shipping is paid by the customer
- A tracked return method is strongly recommended
- Return approval is required before sending (we provide the return address/instructions)
- Returns sent without approval may be refused
Damaged/defective/incorrect: If your order arrives damaged, defective on arrival, or incorrect, contact us within 48 hours of delivery with your order number, clear photos of the item and packaging, and a short video for device issues (if relevant). We’ll review quickly and offer the best resolution (replacement, partial refund, or full refund depending on the case).
Refunds: If approved, refunds are issued to the original payment method after confirmation. Processing time depends on your bank/payment provider.
Note: This policy is in addition to any rights you may have under local consumer protection law for faulty items.
A calm scalp care ritual starts with consistency, not intensity. The Noélune Scalp Massage Comb is an at-home scalp massage device designed to support daily scalp care through a combination of massage, red light and guided nourishment. Instead of juggling multiple tools or messy routines, this single scalp massage comb brings structure and simplicity to your hair care ritual.
Designed for comfortable, repeatable use, the Noélune scalp massage comb combines 630 nm red light, microcurrent support and mechanical kneading in one handheld device. The rounded comb teeth are positioned to maintain steady scalp contact while gliding, helping you move slowly and intentionally rather than rushing through care. This makes it easier to turn scalp care into a habit that fits naturally into everyday life.
The integrated liquid guide system allows you to apply your chosen scalp care liquid while massaging. A 6 ml refillable chamber and eight roller balls help distribute product evenly across the scalp, reducing patchy application and product waste. Whether used with liquid or dry, the scalp massage comb is designed to keep the experience controlled and deliberate.
Three massage modes let you adapt the ritual to different moments—whether you want gentle comfort, a more energising massage, or a slower evening routine. The cordless, rechargeable design supports relaxed use anywhere at home, without being tied to a socket. The device must always be used unplugged and activated with a long press for safety.
The Noélune Scalp Massage Comb is built for people who value calm, repeatable care over aggressive treatments. It does not promise instant results or medical outcomes. Instead, it is designed to support scalp comfort, balanced routines and long-term consistency—helping scalp care feel intentional, manageable and worth returning to.